Survey Instructions: Please answer each question as thoroughly as possible. When you have you completed the survey, click Submit at the bottom of the page Which of these statements best defines your relation to the ACO? ACO is a service provider ACO is a client ACO is my employer How frequently do you interact with the ACO? I work here--daily basis Several times per week Several times per month Less frequently than several time per month How important is the ACO's services to you? ACO is my most important service provider ACO is my most important client Somewhat important Unimportant Not applicable--ACO is my employer Please rate your overall satisfaction with the ACO? Very Satisfied Satisfied Neither Satisfied Nor Dissatisfied Dissatisfied Very Dissatisfied Please rate your satisfaction with the ACO regarding "Promptness of services rendered"? Very Satisfied Satisfied Neither Satisfied Nor Dissatisfied Dissatisfied Very Dissatisfied Please rate your satisfaction with the ACO regarding "Quality of services rendered - in terms of accuracy and relevance"? Very Satisfied Satisfied Neither Satisfied Nor Dissatisfied Dissatisfied Very Dissatisfied Please rate your satisfaction with the ACO regarding its staff's "Handling requests politely"? Very Satisfied Satisfied Neither Satisfied Nor Dissatisfied Dissatisfied Very Dissatisfied Please rate your satisfaction with the ACO regarding "Problem handling"? Very Satisfied Satisfied Neither Satisfied Nor Dissatisfied Dissatisfied Very Dissatisfied Please rate your satisfaction with the ACO regarding "Openness to suggestions"? Very Satisfied Satisfied Neither Satisfied Nor Dissatisfied Dissatisfied Very Dissatisfied How effective do you feel the ACO is with implementing the solutions? Above Expectation On par with expectation Below Expectation How frequently would you like communication to be delivered to you on new programs and initiatives? More frequently than now With the same frequency as now Less frequently than now How do you feel about the overall level of competence/expertise of the ACO's staff? Highly skilled staff Somewhat skilled staff Poorly trained staff How do your feel about the number of staff in the ACO? The ACO has surplus staff The ACO has about the right level of staffing The ACO is understaffed Uncertain Which of the following aspects do you personally rate as most important to you? Prompt service Accuracy of information conveyed Quality of staff Problem handling Communicating frequently Openness to ideas Idea implementation What do you view as the ACO's most important function. List one or more functions in order of importance.? Please share any thoughts that might enable the ACO to serve you better. Your responses will be shared with the Riverside County Auditor-Controller in aggregate form. Please respond in a few sentences?