Office of the Auditor-Controller

Riverside County Auditor-Controller's Office -- Serving Riverside County since 1893

Customer Feedback Survey

Survey Instructions:
Please answer each question as thoroughly as possible. When you have you completed the survey, click Submit at the bottom of the page

Which of these statements best defines your relation to the ACO?

How frequently do you interact with the ACO?

How important is the ACO's services to you?

Please rate your overall satisfaction with the ACO
A.   Very Satisfied
B.   Satisfied
C.   Neither Satisfied Nor Dissatisfied
D.   Dissatisfied
E.   Very Dissatisfied

Please rate your satisfaction with the ACO regarding "Promptness of services rendered"
A.   Very Satisfied
B.   Satisfied
C.   Neither Satisfied Nor Dissatisfied
D.   Dissatisfied
E.   Very Dissatisfied

Please rate your satisfaction with the ACO regarding "Quality of services rendered - in terms of accuracy and relevance"
A.   Very Satisfied
B.   Satisfied
C.   Neither Satisfied Nor Dissatisfied
D.   Dissatisfied
E.   Very Dissatisfied

Please rate your satisfaction with the ACO regarding its staff's "Handling requests politely"
A.   Very Satisfied
B.   Satisfied
C.   Neither Satisfied Nor Dissatisfied
D.   Dissatisfied
E.   Very Dissatisfied

Please rate your satisfaction with the ACO regarding "Problem handling"
A.   Very Satisfied
B.   Satisfied
C.   Neither Satisfied Nor Dissatisfied
D.   Dissatisfied
E.   Very Dissatisfied

Please rate your satisfaction with the ACO regarding "Openness to suggestions"
A.   Very Satisfied
B.   Satisfied
C.   Neither Satisfied Nor Dissatisfied
D.   Dissatisfied
E.   Very Dissatisfied

How effective do you feel the ACO is with implementing the solutions?
A.   Above Expectation
B.   On par with expectation
C.   Below Expectation

How frequently would you like communication to be delivered to you on new programs, initiatives

How do you feel about the overall level of competence/expertise of the ACO's staff?
A.   Highly skilled staff
B.   Somewhat skilled staff
C.   Poorly trained staff

How do your feel about the number of staff in the ACO?
A.   The ACO has surplus staff
B.   The ACO has about the right level of staffing
C.   The ACO is understaffed
D.   Uncertain

Which of the following aspects do you personally rate as most important to you?

What do you view as the ACO's most important function?
List one or more functions in order of importance.

Please share any thoughts that might enable the ACO to serve you better. Your responses will be shared with the Riverside County Auditor-Controller in aggregate form.

Please respond in a few sentences

Thank You.


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